It is more likely than not that I spend more time reading payments blogs than most people. It’s part of the gig here at OpenEdge and it provides me with insight into payments chatter from around the globe.
Something I’ve noticed while reading these payments blogs is that no one can seem to agree on what’s “hot” in payments. I read one article about how “everyone” is disappointed with the lackluster growth of mobile wallets and then immediately read an article stating that mobile wallets are more popular than Teddy Roosevelt (in 1904).
As someone employed within the payments industry, I can often identify the motivation behind the differing views I come across on a near-daily basis. I understand that a company may have a mobile wallet solution they are selling, and they want customers to purchase it. I also understand that blogs are an important part of an overall marketing plan and a company is going to post a blog that suits their needs. Here at OpenEdge, we plan to stick to our goal of providing information to our clients and partners that is useful and accurate, regardless as to whether it perfectly aligns with our current sales goals.
I received a compliment recently from my boss regarding a blog post I wrote. The long and short of the compliment was that he was happy with me for taking a stat and turning it into a “meaningful message that aligns perfectly with our desire to make our clients more successful in their businesses.” His comments really stuck with me for one important reason: this was an internal communication that he had no expectation I would share with others. It struck me because this clearly communicated to me the importance OpenEdge places on the success of our clients. In a routine communication between boss and subordinate, he took the time to reinforce to me our goal. I hope this is a goal we consistently achieve via the OpenEdge blog. The first step in achieving this goal is by adhering to another OpenEdge “watchword” expectation.
A complaint we heard from clients in the past centered around the idea of expectations. Either we weren’t clear about what a client should expect or we created an expectation that we didn’t deliver against. Both situations can negatively affect our relationship with our clients and required a lot of focus and discipline to fix. That’s a situation we don’t want to occur with our blog posts. For this reason, we have created a way for you to provide us feedback about our blog. Please visit openedgepayment.com/blog and click on the “feedback” button. You can use this forum to tell us how can improve our blog or give us an idea for future topics you’d like to better understand. If you’re so inclined, we’ll also accept compliments, constructive criticism or any other comments you’d like to express related to past blogs.
At OpenEdge, we are striving to ensure our blog provides our clients with useful information you want and expect, and we would love to hear your thoughts. Oh yeah – and if it has the potential to improve your business, I can assure you my boss will be thrilled.